Network Q Terms and Conditions

The core customer proposition is as follows:
•·        Multipoint Check
•·        Minimum of 12 months/20000 miles Guarantee, or the balance of the Vauxhall new car warranty - whichever is longer
•·        Ownership promise incorporating Provenance Check
•·        30 day Exchange Promise
•·        Nationwide vehicle search
•·        7 Day Free Insurance with ‘Free to Go'

The Network Q GuaranteeThe Network Q Guarantee is a straight forward contract between GMUK and the Guarantee Holder to repair components which fail during the period of the Guarantee.

VEHICLES QUALIFYING FOR NETWORK Q GUARANTEEApart from the vehicles identified on the "Specific Model List" (see page 7) all vehicles upto 5 years/60000 miles at the time of sale can be sold with a Network Q Guarantee.

Network Q Guarantee CoverThe Network Q owner is covered against repair or replacement costs resulting from mechanical or electrical failure of any of the components of the vehicle as specified in the Guarantee.  GMUK will not be responsible for any further consequential damage or loss.

Definition of Mechanical or Electrical failureThis means the inability of a covered component to operate in accordance with the manufacturer's specification as a result of mechanical or electrical failure.

What is covered by the Network Q Guarantee?All mechanical and electrical components of the Guarantee Holder's vehicle are covered EXCEPT the components listed in What is not covered by the Network Q Guarantee.

What is not covered by the Network Q Guarantee?

Brakes, Battery and Clutch

FuelThe cleaning of fuel lines, filters, injection systems, pumps and resulting damage to covered components from the use of contaminated or incorrect grade fuel.

Electrical accessories Any in-car entertainment units which were not part of the vehicle's original specification, aerials (including amplifiers) of all types and telephones and associated equipment of all types. General

• Normal maintenance services and the replacement of such items as, but not limited to, spark plugs, plug leads, oils, filters and lubricants.
• Non manufacturer factory fitted accessories.
• Component failure resulting from accident damage, misuse, neglect, overloading or abnormal use.
• Damage which has resulted from a failure to arrange for a fault to be rectified.
• Damage which has occurred as a result of any accessory being fitted (unless the accessory is approved by the manufacturer for use on the vehicle and fitted according to instructions provided by the manufacturer of the accessory).
• Any damage caused by frost, including damage where a lack or failure of anti-freeze has been a contributory factor.
• Any damage or losses to components that are not covered within the terms of this Guarantee.
• The gradual reduction in operating performance (wear and tear) consistent with the age and mileage of the vehicle. (Except for Battery, Brakes and Clutch).
• Wheels and tyres
• Any loss, damage or failure which occurs while the vehicle is outside the geographical territories detailed in the booklet.
• Paintwork, bodywork, glass and interior trim.
• Weather strips and body seals.
• All damage and repairs resulting from water ingress.

Maximum Claim LiabilityThe Network Q Guarantee covers parts and labour costs up to the equivalent of the price paid for the vehicle in total. This maximum liability applies both to any single claim and to the total of all claims made including VAT.   Additional benefits of the Network Q Guarantee  Car Hire If there is a valid claim, reimbursement for a replacement vehicle is available this does not include fuel and insurance.  The first 24 hours cannot be claimed for.  After this period a claim may be made for a replacement vehicle up to an Insignia 1.8 for up to seven days.Telephone approved directly from the Administrator must be obtained before using this service.Any replacement vehicle must be from a bona fide hire company or Network Q Retailer.

Guarantee ExtensionsGuarantee extensions are available at the time of sale.  Guarantee TransferThe Network Q Guarantee can be transferred to a new registered keeper providing the vehicle is sold privately. There is an administration fee of £25.00 for this service. The Guarantee Holder should complete the transfer form on page 11 of their Guarantee booklet and forward to VRW within 30 days of the private sale.  Overseas CoverThis Guarantee will cover your vehicle while it is outside the United Kingdom in Europe for up to 60 days in total during the period of Guarantee.If the vehicle has a breakdown in any country, which is a member of the European Union or EFTA (European Free Trade Association), subject to Guarantee cover, The Guarantee Holder will be entitled to authorise a repair by any GM/Opel Dealer.  They will be required to pay the full cost of repair on completion and should submit a claim for reimbursement to the Administrator upon their return to the UK.  Full details can be found on page 9 of their Guarantee booklet.

Excluded VehiclesThe following vehicles are not eligible for the Network Q Guarantee:     General•·        Cars used for hire or reward (e.g. taxis, self-drive hire, driving school vehicles, etc)                                                                                                               •·        Cars used for Motor sport. •·        Commercial vehicles over 3.5 tonnes GVW.•·        Military vehicles.•·        Police, ambulance and fire service vehicles.•·        Vehicles which are older than 5 years (60 months) and /or which have covered 60,000 miles or more at time of sale;•·        Any vehicle owned and/or used by a Motor Trader, garage or associated company.Specific Models (including but not limited to)Ascari KZ1, AC, Aston Martin, Audi S Models, Bentley, BMW M Series, Bristol, Bugatti, Caterham, Daimler,  De Tomaso, Dodge SRT10, Ferrari, Ford GT, Ford Galaxy, Gumpert Apollo, Honda NSX, Invicta, Jensen, Lamborghini, Lister, Lotus, Marcos, Maserati, Maybach Models, Mazda RS7 & RS8, McLaren, Mercedes Benz (S class), Mitsubishi Evo Series, Nissan 350Z and Skyline Models, Noble Models, Pagani Zonda, Porsche, Rolls Royce, Subaru Turbo Models, TVR, Toyota Supra, VW Phaeton, Volvo T and R Models, Westfield, all non GMUK 4x4 models and kit cars.The Administrator reserves the right to amend this list without prior notification.  All Network Q Retailers support the Network Q Programme

Network Q owners are encouraged to return to the Retailer where they purchased their vehicle for Guarantee repairs.  However, if preferred, they can ask any Network Q Retailer to carry out repairs under the Guarantee.When a Network Q Retailer or Authorised Repairer undertakes a repair, they will obtain prior authorisation from VRW and will invoice GMUK c/o VRW the cost of the repair.  In certain circumstances VRW may authorise a repair by another Retailer in the UK or the Guarantee Holder may authorise a repair overseas.  In either event the Guarantee Holder may be required to pay the Retailer on completion of work and may then reclaim the cost from GMUK (c/o VRW).It should be noted that this Guarantee does not cover costs that are more than the manufacturer's UK retail prices for parts and the manufacturer's UK warranty rates for labour that are necessary to repair any failed parts.            Complaints and ArbitrationAlthough we aim to please, things can sometimes go wrong.  We would rather the Guarantee Holder told VRW if they are not completely satisfied with how their claim has been handled and therefore they should contact:

The Administration ManagerVauxhall Retailer WarrantiesP O Box 744ThornburyWest YorkshireBD3 7WJThis Guarantee conforms to the Society of Motor Manufacturers and Traders (SMMT) Vehicle Protection Code of PracticeThe address and telephone number of the SMMT is as follows:

Vehicle Protection Code Conciliation ServiceP O Box 44755LondonSW1X 7WUTelephone : 0870 751 8270

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The Details and Terms and Conditions are subject to change and amendment, and where correct at the time of upload to the website 30th Jan 2011.